ONLINE Return for Refund or Return for ONLINE Merchandise Credit
Please read instructions carefully regarding our ONLINE return policy.
Return for Refund:
If for any reason you are not completely satisfied with your ONLINE purchase, please email us at email@example.com 3 days of receiving your order with the reason for the return. We will issue a Return Authorization (RA) number and a return address. Customers are responsible for any shipping costs associated with returns and must insure item(s) being returned for their full value.
Return for ONLINE Merchandise Credit:
Please email us at firstname.lastname@example.org within 3 days of receiving your order with the reason for the return. The customer will be issued a Return Authorization (RA) number, return address, merchandise credit number (MCN#) and a promo code for free shipping on your ONLINE exchange order. Online MCN#’s are for ONLINE use only and do not translate to in store credits.
ONLINE Return for Refund or ONLINE MRC #
The RA number provided must be included on your original packing receipt, and all return merchandise must be received to the address provided within 7 days of issuing an RA number.
Returns must be received within 10 days of the ship date, any returns received after the 10 day window will be sent back to the customer and not returned.
Returns must be in original condition, unworn, unwashed and without damages of any kind. Any item(s) with indication of wear, use or damage will be returned to the customer and will not be refunded.
All original tags must be attached. Original packaging materials including: garment bags, shoeboxes, tissue, etc. must be returned in the manner with which it was received. If the items are not returned as such Reign & Clover reserve the right to charge up to a 30% restocking fee to the card used on the original ONLINE purchase. We will notify you by phone or email if this is the case.
Reign & Clover does not process returns / exchanges / or refunds for any sale merchandise, undergarments, swimwear or accessories purchased ONLINE.
Upon receipt of properly returned merchandise customers will receive a refund to the original purchaser's credit card or ONLINE credit. Refunds will be processed in the original form of payment within 7-10 business days. You will be notified via email to the address associated with your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Reign & Clover.
ONLINE In Store Exchanges
Please read instructions carefully before deciding to exchange an ONLINE purchase in one of our locations as ONLINE inventory differs from store locations.
Items purchased ONLINE may be exchanged in our store locations if accompanied by the original packing receipt and RA number within 7 days of receiving your order.
REIGN & CLOVER BOUTIQUE
90 N Coast Hwy 101 #210
Encinitas, CA 92024
Reign & Clover does not return / exchange / or refund sale merchandise, undergarments, swimwear or accessories purchased ONLINE.
In store exchanges for ONLINE purchases are store credit only, no exceptions.
Please email us at email@example.com within 3 days of receiving your ONLINE purchase with the reason for exchange and you will be issued a Return Authorization (RA) number. If you want to exchange for a different size/color, please include that in your email for the reason for exchange so that we may ensure it is available in the store and secure it for you. If it is not available in your local store, customers are responsible for any shipping charges.
Out-of-Stock Items & Special Ordering
While we attempt to keep our site as current as possible, occasionally items may be out-of-stock. If an item you have ordered is not available for purchase, we will notify you by e-mail or phone.
If you are interested in an item that is out-of-stock in your preferred size/color, please e-mail firstname.lastname@example.org, and we will let you know if the item will be restocked or if it is available for special order.
All ONLINE orders shipped outside of California are tax free, those shipped within in California will be charged California tax.
At this time we only ship domestically online, but don’t hesitate to email
email@example.com for international shipping requests and we will come up with a solution.
Reign & Clover ship via UPS and we charge the following domestic rates:
FREE UPS GROUND SHIPPING on any domestic order $150 or more.
Orders received by 11am PST, Mon-Sat, will be shipped out that same day.
If you have special delivery instructions, just include a note in the Comments box upon placing your order. We'll do our very best to accommodate your needs.